TERMS & CONDITIONS OF SALE
S.A.M.A. PARIS — Last updated: 28 October 2026. These Terms govern consumer purchases on www.samathejewelmaker.com. Mandatory consumer rights remain unaffected.
1. SELLER INFORMATION
S.A.M.A. Paris — Sonia-Marta Dobien, Entrepreneur individuel. 6 Place du 19 Mars 1962, 93100 Montreuil, France. SIREN: 828 315 515. SIRET: 828 315 515 00035. Contact: contact@samathejewelmaker.com.
2. PRODUCTS
S.A.M.A. Paris sells jewellery, wearable art, collectible objects, made-to-order items, bespoke and personalised creations, and gift cards. Product descriptions specify essential characteristics, materials, dimensions, prices and availability. Natural materials and handmade work may show variations consistent with the descriptions. Statutory rights are unaffected.
3. PRICES, TAXES & PAYMENT
Prices are in euros. Applicable taxes, shipping costs and the total payable amount are shown before payment. The seller’s VAT treatment follows its applicable tax regime. Import duties and local taxes for deliveries outside the EU may be payable by recipients unless expressly included. Available payment methods are shown at checkout, including Stripe, PayPal or bank transfer where enabled.
4. ORDERS
Customers may check and correct their basket before confirming an order through a button clearly indicating an obligation to pay. An acknowledgement is sent by email. If an item is unavailable, the customer is informed and refunded for that item.
5. PRODUCTION & DELIVERY
Ready-to-ship items and made-to-order pieces are identified on product pages. Certain pieces require approximately 3–6 weeks for production. Preparation and delivery periods are disclosed before purchase. Delivery methods, destinations and costs appear at checkout. Customers retain statutory remedies for late delivery. Risk of loss generally transfers upon physical receipt by the customer or their designated recipient.
6. BESPOKE & PERSONALISED WORK
Individual commissions may involve custom measurements, designs, engraving or substantial changes. Specifications, price, estimated timing and any withdrawal exception are communicated before purchase. Making a standard collection item after purchase does not automatically make it personalised.
7. 14-DAY RIGHT OF WITHDRAWAL
Under Article L221-18 of the French Consumer Code, consumers generally have 14 calendar days from receipt of eligible goods to withdraw without giving a reason. Send an unequivocal notice to contact@samathejewelmaker.com before the deadline. Return goods within 14 days of notifying withdrawal. Direct return shipping costs are borne by the customer where disclosed before purchase, unless the law requires otherwise.
8. INSPECTION & DIMINISHED VALUE
Customers may carefully inspect and try on items as reasonably permitted in a shop. Wearing jewellery to an event, extended use or damage beyond necessary inspection may cause diminished value. Under Article L221-23, customers may be liable for proven loss of value caused by excessive handling. Any deduction must be justified and proportionate. Opening packaging or reasonable trying-on does not automatically remove withdrawal rights.
9. REFUNDS
For valid withdrawal, payments including the least expensive standard outbound delivery offered are refunded within 14 days of withdrawal notification. Additional charges for premium delivery need not be refunded. Reimbursement may be withheld until goods or evidence of return shipment are received, whichever comes first, where legally permitted. Refunds use the original payment method unless otherwise expressly agreed.
10. WITHDRAWAL EXCEPTIONS
Under Article L221-28(3), genuinely made-to-specification or clearly personalised goods may be exempt from statutory withdrawal. This does not automatically apply to handmade, limited-edition or standard made-to-order items. Applicable exceptions are disclosed before purchase.
11. EXCHANGES & REPAIRS
Voluntary exchanges, resizing and paid repairs may be offered subject to feasibility and an agreed quotation. They do not restrict statutory withdrawal rights or legal guarantees.
12. LEGAL GUARANTEES
Consumers benefit from the legal guarantee of conformity under Articles L217-3 and following of the French Consumer Code and the hidden-defects guarantee under Articles 1641 and following of the Civil Code. Qualifying lack of conformity may give rise to repair, replacement, price reduction or termination under statutory conditions. These guarantees apply to eligible handmade, bespoke and personalised goods. Nothing in these Terms limits mandatory consumer rights.
13. JEWELLERY CARE & ART OBJECTS
Follow the care instructions appropriate to each material. Normal wear or accidental damage is not automatically a manufacturing defect. Collectible objects may be intended for display; their intended uses are described on product pages.
14. GIFT CARDS
Where offered, gift cards are valid for 12 months from purchase, provided the validity is disclosed before checkout. They may be used for eligible purchases, with remaining balances usable during the validity period where supported. Gift cards are not redeemable for cash except as required by law. Mandatory withdrawal and refund rights remain applicable.
15. INTELLECTUAL PROPERTY & PRIVACY
Original S.A.M.A. designs, photography, text and branding may be protected by intellectual property law. Purchasing goods does not transfer reproduction rights. Personal data is processed under the website Privacy Policy and applicable law.
16. COMPLAINTS & CONSUMER MEDIATION
For questions or complaints, email contact@samathejewelmaker.com with your order reference. Eligible consumers may seek independent consumer mediation after first attempting resolution with the seller. The appointed mediator’s contact details will be added before consumer sales begin. Consumers retain their rights to legal remedies.
17. APPLICABLE LAW & CHANGES
French law governs these Terms without depriving consumers of mandatory protections under applicable international rules. The version provided when an order is concluded generally applies to that order.
18. MODEL WITHDRAWAL FORM
To: S.A.M.A. Paris, 6 Place du 19 Mars 1962, 93100 Montreuil, France. Email: contact@samathejewelmaker.com. I hereby give notice that I withdraw from my contract of sale of the following goods: ______. Order number: ______. Ordered on: ______. Received on: ______. Consumer name: ______. Address: ______. Date: ______. Signature (paper only): ______.